Frequently Asked Questions (FAQs)
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please chat with support or send us an email at support@prillent.com
Where do you ship from?
We ship from our partnered warehouses & factories located in China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
When will I receive my shipment tracking number?
Usually you receive it within 48 hours but some times due to late of order process and logistics activities it may take up to 7 days.
Can I change or cancel my order?
Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: support@prillent.com.
After 12 hours, your order will be processed and we won’t be able to make any changes or cancel it.
Do You ship to my country?
We’ve shipped cute electornics free to over 200+ countries and we love adding more to the list!
Plus you get free worldwide tracked shipping on all orders over $40.
See the next question for detailed shipping times.
When will I receive my order? How long does shipping take?
It all depends on where you are in the world! Find your region and estimated delivery time in the table below.
| Â Region | Delivery Estimate |
| UNITED STATES CANADA | 7 – 21 days |
| EUROPE OCEANIA SOUTH-EAST ASIA | 9 – 21 days |
| ALL OTHER COUNTRIES | 14Â –Â 35 days |
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| The following countries currently have restricted shipping: Bolivia, Brazil, Brunei, Chile, Costa Rica, Cyprus, Egypt, Estonia, Georgia, Honduras, Iceland, India, Jamaica, Jersey, Kosovo, Kuwait, Lesotho, Maldives, Malta, Mauritius, Mongolia, Morocco, Peru, Philippines, Qatar, Réunion, Saudi Arabia, Serbia, South Africa, Sri Lanka. |
How can I pay?
We only accept PayPal Payments.
Will I (the customer) have to pay customs?
For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece. Please note, due to new EU VAT rules, there might be an increase in duty to pay on packages arriving to EU member states.
How long do I get support?
You can get support all the time even before you order and if you have any query by clicking the chat icon on the right bottom on the screen or email us at support@prillent.com
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
